Applies to- QuarkXPress 10.x and 11.x on Windows OS

Summary:
Navigating to File> Open or File> New Project does not bring Open/New dialogue box. This occurs if there is a registry entry missing.

Solution:
  • Go to run and type RegEdit.
  • Take registry backup by navigating to File> Export.
  • In registry, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders.
  • Add the new entry Common AppData'='C:\ProgramData”
  • Close registry and launch QuarkXPress.
Note:
1.Changes to the Windows registry should be made only under the supervision of an IT expert.
2.Back up your Windows registry before making any changes to it.